Frequently asked questions

Self-custody is about keeping recovery credentials under your own control. Confirm the actual key model and terms of any software you use.

Checking live balances and broadcasting transactions usually needs a connection. Offline backups do not; offline signing depends on your setup.

Write each word in order on a durable offline medium, keep it secure, and never photograph or send it to support.

Private keys authorize signing, while a recovery phrase commonly rebuilds wallet keys. An app unlock password is not a replacement.

Verify your backup, use trusted software on the new device, restore in private, and confirm known addresses and networks.

Verify the chain, token contract and receiving network. A shared symbol does not mean two tokens are interchangeable.

Review the complete address, network, token, amount, fees and permissions. A small test can limit avoidable mistakes.

Verify the distribution source, update your device and treat short links, lookalike apps and unusual permission prompts with suspicion.

Be cautious of urgent upgrade claims, reward bait and pages requesting your recovery phrase. Cancel unfamiliar signing requests.